Logs
Synco Logs
Synco Logs provides comprehensive tracking of all synchronization activities across your stores. It displays detailed information about product, customer, order, and periodic stock sync queues with their respective states, allowing you to monitor and track your syncing status.
What's Tracked
Sync Queues
- Product Sync: Product synchronization activities
- Customer Sync: Customer synchronization activities
- Order Sync: Order synchronization activities
- Periodic Stock Sync: Stock synchronization activities
Store Logs
- All sync activities are tracked per store
- Individual store performance monitoring
- Store-specific sync status and issues
Log Information
Process Details
- Start Time: When the sync process began
- Finish Time: When the sync process completed
- Total Time: Duration taken to complete the process
- Status: Current state of the sync operation
Status States
- Success: Sync completed successfully
- In Progress: Sync is currently running
- Failed: Sync encountered an error
- Pending: Sync is waiting to start
- Cancelled: Sync was cancelled
Error Information
- Failure Reason: Detailed explanation if sync failed
- Error Context: Additional context about the failure
- Troubleshooting: Information to help resolve issues
How to Access Logs
- Navigate to Synco Logs section in your dashboard
- View all sync activities across your stores
- Filter by sync type, store, or status
- Click on individual log entries for detailed information
Benefits
- Real-time Monitoring: Track sync status in real-time
- Performance Analysis: Monitor sync duration and performance
- Error Tracking: Identify and resolve sync issues quickly
- Store Management: Monitor individual store sync activities
- Historical Data: Access past sync logs for analysis
Support
If you need help with logs:
- Email: support@techspawn.com
- Documentation: Check our help center for detailed guides
Subscription
Learn how to purchase, manage, and cancel Synco subscription plans.
Auto Order Sync
Auto Order Sync automatically synchronizes orders from your Shopify store to Odoo ERP system. When any order is placed in Shopify, it will be automatically synced to Odoo based on your app settings and order rules.