Manual Order Sync

Manual order sync allows you to synchronize orders from your Shopify store to Odoo ERP system on-demand. This feature is useful when you need to sync specific orders or when automatic sync is not available.

Prerequisites

Before you can perform manual order sync, ensure you have completed the following requirements:

1. Product Synchronization

• All products must be synced from Shopify to Odoo
• Product variants and attributes should be properly mapped
• Inventory levels should be updated in Odoo

2. Customer Synchronization

• All customers must be synced from Shopify to Odoo
• Customer data including addresses and contact information should be complete
• Customer groups and tags should be properly mapped

3. Odoo Server Configuration

• Odoo server must be properly configured and accessible
• API credentials should be set up correctly
• Required modules (Sales, Inventory, CRM) should be installed and activated

How to Perform Manual Order Sync

Step 1: Navigate to Order Sync

1. Navigate to your Synco dashboard
2. Navigate to the Orders section from the main menu
3. Click on Sync button

Step 2: Select Orders to Sync

1. You'll see a list of orders that can be synced
2. when order is synced it has odoo id by clicking on that you will navigate to odoo

Step 3: Execute Sync

1. Review your selected orders and settings
2. Click Sync to begin the synchronization process
3. After Sync it will change status of order not synced to sync

Sync Process Details

What Gets Synced

• Order Information: Order number, date, status, and totals
• Customer Details: Customer information and shipping/billing addresses
• Product Line Items: Products, quantities, prices, and discounts
• Payment Information: Payment method and transaction details
• Shipping Information: Shipping method, tracking, and delivery details
• Tax Information: Tax calculations and tax line items

Sync Logs and Reports

Viewing Sync Logs

1. Navigate to Sync Logs section
2. Filter by date range, order number, or sync status
3. Click on individual log entries for detailed information

Support and Help

If you encounter issues with manual order sync:

• Email: support@techspawn.com
• Documentation: Check our help center for detailed guides

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Note: Manual order sync is a powerful feature that requires proper setup. Ensure all prerequisites are met before attempting to sync orders to avoid data inconsistencies.